Shipping policy

Shipping Information

Thanks for shopping with us. Below you'll find everything you need to know about how your order makes its way to your door.

Where We Deliver

  • Contiguous U.S. (48 states) — We currently ship anywhere in the lower 48.
  • Not yet supported — Hawaii, Alaska, APO/FPO military addresses, and international destinations. We're working on expanding our reach.

Heads up: If you're moving soon or heading out of town, give your order enough lead time to arrive before you go.

Shipping Methods

Standard Shipping

  • Carriers — We work with UNIUNI, USPS, Amazon Shipping, UPS Ground, and FedEx Ground
  • Transit time — Roughly 3 to 7 business days after dispatch
  • Cost — $10 flat for orders under $100 (based on pre-tax, pre-discount total)
  • Free shipping — Automatically applied on orders of $100 or more

To keep things quick and dependable, we'll match your order to whichever carrier serves your area best.

Order Processing

  • Handling time — 3 to 5 business days (Monday through Friday, holidays excluded)
  • Same-day cutoff — Orders placed before 2:00 PM ET enter processing that day; anything after rolls to the next business day
  • Peak periods — During major sales or holiday rushes, processing can run a little longer. If your order is affected, we'll let you know by email.

Note: "Business days" refers to weekdays only and excludes U.S. federal holidays.

Address Accuracy & Order Changes

  • Please review your shipping details carefully before checking out.
  • Need to change or cancel something? Email support@tryhellobed.com as soon as possible. We'll try to catch it, but once an order enters fulfillment, edits aren't always possible.
  • Once a package leaves our facility, we can't reroute it.

Delivery Timelines & Possible Delays

  • All transit times are estimates rather than guarantees.
  • Weather, carrier backlogs, and local conditions can occasionally push deliveries back.
  • We aren't liable for delays caused by carriers or by inaccurate address info entered at checkout.
  • Expect slightly longer timelines around holidays or during severe weather events.

P.O. Boxes & Special Address Types

  • P.O. Boxes — Often deliverable via USPS, but not every product or carrier supports them. If your selection isn't compatible, you'll need to provide a physical street address.
  • APO/FPO/DPO — Not supported at this time.

Multiple Packages

Orders with several items may ship from different warehouses to get to you faster. If that happens, you'll receive a separate tracking email for each shipment.

Tracking Your Order

  • A tracking link is emailed automatically once your order is on its way.
  • Can't find it (and already checked your spam folder)? Drop us a line at support@tryhellobed.com and we'll resend it.

Damaged, Lost, or "Delivered But Missing" Packages

  • Damaged on arrival — Email us within 48 hours of delivery, including your order number and clear photos of both the packaging and the item itself.
  • Marked delivered but nowhere to be found — Start by checking with neighbors, building staff, mailrooms, and the carrier's proof-of-delivery scan. If it hasn't turned up after 24 to 48 hours, get in touch and we'll open an investigation with the carrier.
  • Theft — We'll help where we can, but replacements for stolen packages aren't guaranteed. For high-value orders, we may require a signature at delivery.

Important: All claims for damaged, lost, or missing-but-marked-delivered packages must be submitted within 7 days of the delivery date to support@tryhellobed.com. After this window, we're unable to take responsibility for the shipment.

Refused, Undeliverable, or Returned Packages

If a package comes back to us because of an incorrect address or repeated failed delivery attempts, we'll refund the order minus the original shipping cost once it arrives back at our facility. Reshipping may involve an additional fee.

Packaging & Sustainability

We think about how products reach you, not just what's inside the box. Our packaging is built to protect your order while keeping waste to a minimum.

Questions?

Our team is here to help. Reach out anytime at support@tryhellobed.com.