Refund policy

Returns & Refunds

We want you to rest easy with every purchase. If something isn't working out, we're here to help sort it out.

Your 30-Day Window

You have 30 days from delivery to start a return. To be eligible, your item should be:

  • In like-new shape — clean, undamaged, and without stains, odors, or signs of use
  • Packed in the original box or packaging

A flat $15 handling fee applies per returned order, and this is deducted from your final refund or credit.

All returns need to be filed through our returns portal [insert your portal link here]. Once your request is approved, we'll email you a prepaid shipping label — please drop the package off within 7 days of receiving it. Anything shipped back without an approved return won't be accepted.

How Refunds Work

  • Unopened items — Full refund back to your original payment method.
  • Opened but in like-new condition — Refund or store credit, your choice.
  • Timing — Once your return arrives and passes inspection, we'll process the refund within 10 business days.
  • Inactive cards or accounts — If your original payment method is closed, your refund will be issued as store credit instead.

Exchanges

Need a different size, color, or product? The easiest way is to return the original and place a fresh order. We'll process the return as soon as it reaches us.

  • Price differences are charged or refunded as needed
  • Exchanged items are final sale

Pre-Orders

  • Cancel within 7 days of purchase for a full refund
  • After 7 days, store credit only (item must still be in like-new condition where applicable)
  • Before shipment, you can also cancel via the link in your order confirmation email, or by emailing support@tryhellobed.com

Damaged, Lost, or Missing Deliveries

Check your package as soon as it arrives. If anything looks off, or if your tracking says "delivered" but nothing showed up, get in touch within 7 days of the delivery date so we can look into it. After that window, we're unable to take responsibility for missing, stolen, or damaged shipments.

When reaching out to support@tryhellobed.com, please send:

  • Photos clearly showing the damage
  • A photo of the SKU label on the original packaging

Customers who added shipping protection at checkout may be eligible for a free replacement. Approved replacements ship out in the same product, size, and color. Late submissions or incomplete claims may not be approved.

What We Can't Take Back

  • Final-sale items
  • Hygiene-sensitive products (these aren't returnable, but reach out if you're not satisfied — store credit may be available)
  • Gift cards
  • Items damaged by misuse, accidents, or normal wear
  • Anything returned without its original packaging

Sweepstakes Orders

Items received through partner sweepstakes or giveaway promotions are non-refundable and non-returnable, since the purchase counts as automatic entry. This does not apply to orders placed directly through our website.

Questions?

Our team is happy to help with anything order-related. Reach us anytime at support@tryhellobed.com.